At Versatile Goods BD, we value customer satisfaction and strive to ensure a smooth shopping experience for all our customers.

Customers may be eligible for a refund if:

• The product received is damaged or defective
• The wrong product was delivered
• The product is missing parts or accessories
• The ordered product is unavailable after payment confirmation

To process a refund request:

• The product must remain unused and in its original condition
• Original packaging and accessories must be included
• Clear photos or videos may be required as proof

Once the issue is verified by our support team:

• The product may need to be returned first
• After inspection, the refund will be approved and processed

The time may vary depending on the payment method or courier process.

Refunds will not be applicable if:

• The product has been used or physically damaged by the customer
• The customer changes their mind after receiving the correct product
• The issue is reported after the allowed timeframe

For any refund-related assistance, please contact our customer support team.